CONFIDENTIAL · APRIL 2026
CONFIDENTIAL · APRIL 2026
A complete, AI-first operating system for PISTA — built on production infrastructure actively being deployed across the Sarnies Group and hardened in live operations, extended and productised for your venue and the four-site network to come.
A working reference for your team. Read end-to-end, or jump to the sections that matter most.
PISTA OS is a complete venue operating system — courts, wellness, F&B, POS, loyalty, CRM, HR, inventory and reporting, all on one platform. It's actively being deployed across the Sarnies Group and hardened in live operations. We're extending it to PISTA as a long-term partnership.
PISTA OS is a complete, fully integrated operating system. Every module works together from day one — courts, wellness, dining, HR, inventory, loyalty and reporting all share the same data, the same customer profiles, the same real-time state. There are no silos, no integration projects, no gaps.
One guest, one wristband, one tab. The operational choreography behind it — bookings, access, POS, settlement, loyalty — happens automatically in the background. Guests never feel the machinery.
"The venue feels effortless. The software is why."
Every module below is part of the single PISTA OS subscription. Screenshots are from the live system powering Sarnies Group venues — the same codebase that will run PISTA. Nothing here is a mockup.
Every court, every booking source, every revenue stream — visible from one operational layer. Session lifecycle, staff tools, and concierge all run from the same system.
F&B orders, tabs, QR self-service — items land on the guest's unified tab, settled at checkout. PromptPay, card, and wristband tap-to-pay in one wallet system.
Unified customer profiles — visit history, spend tracking, tier status, PDPA compliance. One record per guest, across every business in the complex.
Revenue, utilisation, and source attribution in one dashboard. Every venue, every business, every customer — unified reporting that replaces spreadsheets.
Book courts, manage your tab, redeem tokens, and access the venue — all from one app. Connects directly to the PISTA OS session engine so every tap, scan, and spend flows into the same unified profile.
Real-time stock tracking with SKU codes, storage locations, and condition monitoring. Production inventory workflows actively deployed across Sarnies Group venues.
Onsen, sauna, and ice bath bookings with capacity management. Included in the platform — rolls out Phase 2.
Access control, tap-to-pay, zone tracking. The physical layer that ties the guest flow together.
PISTA OS runs on the same infrastructure powering the Sarnies Group's internal operations across Bangkok and Singapore — a production-grade platform already handling real transactions, real customers, and real venues day to day. This isn't a startup product. It's battle-tested internal software, extended and productised for PISTA.
Intelligence and automation are built into the platform from day one — not bolted on later.
PISTA OS rolls out in defined stages, anchored to your opening date. Here's what ships when.
As new operators join your complex — a gym, MMA studio, pro shop, or any tenant — PISTA OS gives you complete visibility across all of them in one place. You see every transaction, every customer interaction, every revenue stream generated under your roof. Your tenants don't need to replace their existing software. They connect at whatever level works for them. The moment they do, you see them.
A tenant running their own POS, booking, or CRM connects to PISTA via the Charge API. No software change on their side. No disruption to their operation.
Tenant adopts PISTA OS modules directly. Their staff, customers, inventory and loyalty all live in the same system as the rest of the venue.
Each tenant running on PISTA OS (Tier 2) operates their own subscription — same platform, separate instance. This keeps data clean and commercial boundaries clear between PISTA, its tenants, and any JV operation.
One token currency across every business in the complex. Earned playing padel. Spent at the cafe. Redeemed for court time. The same tokens work everywhere — and across all PISTA venues as the network grows. Guests never think about which programme they're in. There's only one.
Not a third-party loyalty app. Not a points API bolted on. This is an owned retention engine — your customer data, your reward logic, your membership moat.
Sarnies Group funds 100% of platform development.
Every module — courts, wellness, F&B, POS, loyalty, CRM, HR, inventory, reporting — is built, customised, and delivered at our cost. Nothing paid upfront by PISTA. No development fees. No build-phase invoicing.
From the day your venue opens, a single monthly subscription covers the entire operating system — hosting, maintenance, continuous improvement, and every future update.
This is enterprise-grade infrastructure without the seven-figure build cost.
One subscription. Every module in section 02. All future updates. No picking and choosing, no integration projects, no gaps.
This is a partnership, not a licence deal — PISTA gets continuous platform development and Sarnies retains the platform IP.
Built for the first venue. Ready for the full network.